I’m pleased to share that Window Hero is now listed on Top Rated Window Cleaners. It’s a welcome milestone for our window and gutter cleaning business, and it means a lot because of the customer experience I’ve always wanted to create.
Long before starting Window Hero, I admired memorable advertising, Disney’s customer experiences, Octopus Energy’s innovation and the ease of Apple’s iOS. What appealed to me was how those brands made people feel. I wanted to create a service that made customers feel at ease and happy with their experience.
That starts with our website, which I’ve worked to make accessible and easy to use, drawing on my background in digital quality assurance and Government Digital Service (GDS) guidance. Our online estimator puts that approach into practice: you can see an estimated price before sharing any personal details. Customers have told me this helped them choose Window Hero.
Once someone becomes a customer, that same attention continues through the reminder text, the cleaning itself, the electronic invoice and the next visit. I want each stage to flow smoothly into the next, making the whole experience as straightforward as possible.
After our first two winters, it’s rewarding to see Window Hero growing across Swindon, Bristol and Reading, with positive reviews and now this listing. My ambition remains to build the happiest customer base I can, while keeping prices as competitive as possible.
Thank you to everyone who has booked a clean, left a review or recommended Window Hero.
Hassan Feissali, founder of Window Hero